FAQ – FREQUENTLY ASKED QUESTIONS

Giclée Definition

Giclée (“zhee-clay”) from French meaning to squirt ink or other liquid. It is the invented name for the process of making fine art prints from a digital source. Our prints are made using this method with state of the art digital technology on 100% acid free archival quality art papers using light fast inks.

How good is your printing?

We believe our prints to be of the absolute highest quality, in fact we can print up to 800 dots per inch (dpi), though normal high quality printing would be around 300 dpi (The naked eye can only view screen dots up to about 200 dpi). 300 dpi is our standard setting but we can print higher if required. In fact, we are so confident about the quality of our printing that we guarantee that if you are not satisfied then you pay nothing!

TURNAROUND TIMES

Giclee prints: 2-3 days.
Photographic prints: 1-2 days.
Canvasses: 2-3 days. 
Greetings cards 6-8 days for proofs and 7-10 days for printing.

In our busier periods (eg. approaching Christmas, art trails, or major exhibitions) this may extend to longer lead times. If you require printing around such times, please avoid ordering at the last minute in order to avoid disappointment. 

Can you match colours exactly to my original artwork?

When reproducing artwork we focus to match your original, we use colour calibrated computer monitors to view artwork before it is proofed. For an additional small charge we can supply a hard copy proof prior to printing.

What is your minimum order?

Our minimum order for cards is 250 total (minimum per design is 25). We have no minimum order for Giclee prints, photographs or canvasses. 

How much are your delivery charges?

Our standard delivery charge is £10. If you are prepared to deliver and collect your work then obviously no charge as applicable. If you are not based in Bristol we use a courier service which means your orders can be tracked. Average delivery charge is around £10 for UK mainland. For larger orders we may offer free delivery. 

How light fast are your prints?

The inks we use are designed to be light fast for around 85 years, however we do not recommend exposure to direct Ultra violet light (U/V) light for lengthy periods e.g conservatory or sunny window, under certain conditions they have been found to be light fast for up to 100 years.

What is the largest sheet size you can print?

A1 which is 594mm x 840mm (24″ x 40″), the machine we use is roll fed

TERMS AND CONDITIONS

 

1. Privacy Policy – We do not store credit card details nor do we share customer details with any 3rd parties
2. Refund/Cancellation Policy – Once proofs have been approved and print has been ordered there is no refund except if your goods are damaged in transit or printing does not match the proofs that have been approved. In the unlikely event that a mistake is discovered after the prints have left our studio, we allow four weeks for this to be brought to our attention in order for us to correct it. 
3. Payment is required with order upon approval of proofs, either hard copies or electronic pdf files. Our preferred method is via bank transfer, credit/debit card or cash. We do not usually accept payment by cheque unless unavoidable.

Doubts with your files? Visit our Artwork Requirements for more information.

 Mockingbird Press was started by award-winning artists with many years commercial design, printing and publishing experience. We know what’s important to you, and we know how to achieve the results you require. We guarantee a tailor-made order for every customer, high quality reproduction of your original artwork and affordable cards and prints orders.

We have migrated, You can still find us in our old website https://www.mockingbirdpressbristol.co.uk/ and our old e-mail mockingbirdpress@hotmail.co.uk