FAQ – FREQUENTLY ASKED QUESTIONS
Can you match colours exactly to my original artwork?
When reproducing artwork we focus to match your original, we use colour calibrated computer monitors to view artwork before it is proofed. For an additional small charge we can supply a hard copy proof prior to printing.
What is your minimum order?
Our minimum order for cards is 250 total (minimum per design is 25). We have no minimum order for Giclee prints, photographs or canvasses.
How much are your delivery charges?
Our standard delivery charge is £10. If you are prepared to deliver and collect your work then obviously no charge as applicable. If you are not based in Bristol we use a courier service which means your orders can be tracked. Average delivery charge is around £10 for UK mainland. For larger orders we may offer free delivery.
How light fast are your prints?
The inks we use are designed to be light fast for around 85 years, however we do not recommend exposure to direct Ultra violet light (U/V) light for lengthy periods e.g conservatory or sunny window, under certain conditions they have been found to be light fast for up to 100 years.
What is the largest sheet size you can print?
A1 which is 594mm x 840mm (24″ x 40″), the machine we use is roll fed
TERMS AND CONDITIONS
2. Refund/Cancellation Policy – Once proofs have been approved and print has been ordered there is no refund except if your goods are damaged in transit or printing does not match the proofs that have been approved. In the unlikely event that a mistake is discovered after the prints have left our studio, we allow four weeks for this to be brought to our attention in order for us to correct it.
3. Payment is required with order upon approval of proofs, either hard copies or electronic pdf files. Our preferred method is via bank transfer, credit/debit card or cash. We do not usually accept payment by cheque unless unavoidable.
Mockingbird Press was started by award-winning artists with many years commercial design, printing and publishing experience. We know what’s important to you, and we know how to achieve the results you require. We guarantee a tailor-made order for every customer, high quality reproduction of your original artwork and affordable cards and prints orders.